Terms of Use – Domira app

Effective from 2025-09-29 until further notice.

1. Introduction

Parties to the Agreement: These Terms of Use (“Terms”) govern the use of the mobile application “Domira” (“App”), which is provided by Digies, with company registration number 820219-1907, a company duly incorporated and registered in Sweden (“Supplier”). Any individual who creates an account or otherwise uses the App (the “User”) enters into a binding agreement with the Supplier. The Supplier and the User are hereinafter jointly referred to as the “Parties” and individually as a “Party.”
Scope of the Agreement: The agreement between the User and the Supplier consists of the Supplier’s Terms of Use (available at https://domira-app.com/terms-of-use), the Supplier’s Privacy Policy (available at https://domira-app.com/privacy-policy), the at any time applicable subscription prices as presented in the App, and any additional documents expressly referred to in these Terms. These agreement terms, in their at any time applicable versions, form an integral part of this Agreement.
The Domira App: The App is available for download through Apple App Store and Google Play (“App Stores”). The App is a digital self-healing tool that guides the User through processes of inner work, including breaking patterns, tackling negative self-talk, discovering self-love, and creating life goals. It includes features such as journaling and personal notes, progress tracking, guided hypnotherapy, and exercises inspired by psychology, cognitive behavior therapy (CBT), neuro-linguistic programming (NLP), and spiritual practices. Further information on storage and handling of such journaling and personal notes is provided in Section 6 (User Notes and Storage).
Acceptance of the Terms: By creating an account, starting a subscription, or otherwise using the App, the User expressly accepts these Terms and agrees to be legally bound by them. Acceptance of the Terms is a condition for the User’s right to use the App. Users who do not agree to these Terms are not permitted to access or use the App.

2. Eligibility

Minimum age: The App may only be used by individuals who have reached the minimum age required by the laws of their country of residence to provide valid consent for digital services and the processing of personal data. In the European Union, this means between thirteen (13) and sixteen (16) years of age, depending on national legislation. Under no circumstances may the App be used by individuals under the age of thirteen (13). If you are under the age of eighteen (18), or under the age of majority in your country, you may only use the App with the consent of a parent or legal guardian.
Parental responsibility: By allowing a minor to use the App, the parent or legal guardian accepts these Terms on behalf of the minor and is fully responsible for the minor’s use of the App, including any subscriptions or payments.
Compliance with laws: You may not use the App if it is prohibited by the laws of the country or territory where you reside or from which you access the App. By using the App, you confirm that you comply with all applicable local, national, and international laws and regulations.
Subscriptions and Payment
Subscription model: Access to the full functionality of the App requires a paid subscription. Different subscription options may be offered, for example a monthly plan or a yearly plan. The available subscription options and applicable fees, including applicable taxes and charges, are always presented to the User during the ordering process in the App and the App Stores.
Free trial: The App may offer a free trial period to new Users. The length of the trial period and the applicable terms are specified in the App and the App Stores at the time of sign-up. Unless canceled before the end of the trial, the chosen subscription will automatically begin, and the applicable fee will be charged.
Automatic renewal: Subscriptions automatically renew at the end of each billing cycle (monthly, yearly, or otherwise) unless canceled by the User through their App Stores account settings before the renewal date.
Payment processing and performance: All payments, billing, and cancellations are handled directly by the relevant App Store. The Supplier does not process or store any payment card information.
Cancellation: Users may cancel their subscription at any time through their App Store account settings. Cancellation will take effect at the end of the current billing cycle, and will thus not be automatically renewed. Unless otherwise required by applicable law, no refunds are provided for unused periods.
Right of withdrawal and refunds (global):
EU/EEA (including the UK): Consumers normally have a statutory right to withdraw from a distance contract within fourteen (14) days from the date of conclusion, without giving any reason. However, this right of withdrawal does not apply to apps or digital content once the download or streaming has begun, provided that the consumer has given their express consent to immediate performance and acknowledged that the right of withdrawal is thereby lost. By purchasing a subscription to the App, the User agrees that performance (access to the App’s content and features) will begin immediately after purchase. Accordingly, once the subscription has started, the User has no right of withdrawal.
United States, Australia, and other jurisdictions outside the EU/EEA: There is generally no statutory right of withdrawal or refund for digital content such as apps once the purchase has been completed. Refunds may be available only in accordance with the policies of the relevant App Store or under local consumer protection laws if the App is defective, does not function as described, or is otherwise not fit for purpose.
The User retains in all cases their statutory rights to complain about faults or lack of conformity in the App or service in accordance with applicable consumer protection laws.
Changes in fees: The Supplier reserves the right to adjust subscription fees. Any change in fees will be communicated through the App or the App Stores in advance, and Users will be given the opportunity to cancel their subscription before new fees apply.

3. Use of the App

License to use: The Supplier grants the User a personal, limited, non-exclusive, non-transferable, and revocable license to download and use the App for private and non-commercial purposes, in accordance with these Terms. For example, it is not permitted to play a hypnotherapy session for anyone other than oneself.
Acceptable use: The User agrees to use the App only for its intended purpose and in compliance with applicable Terms, laws and regulations. In particular, the User may not:
– use the App for illegal, harmful, or fraudulent purposes;
– upload, share, or store content that is offensive, unlawful, or infringes the rights of others;
– attempt to copy, modify, decompile, reverse engineer, or otherwise tamper with the App’s software, code, or functionality;
– interfere with or disrupt the App, its services, or related systems, including attempt to gain unauthorized access;
– remove, obscure, or alter any copyright, trademark, or other proprietary notices;
– use the Supplier’s trademarks, logos, or branding in a way that could cause confusion or suggest endorsement without explicit permission
– share account credentials with others; or
– allow unauthorized persons to access the User’s account or the App’s content.
Account security responsibility: The User is responsible for all activities carried out through their account and device. If the User suspects unauthorized access, the User must change login details and notify the Supplier immediately. The Supplier is not responsible for any loss or damage arising from unauthorized use of an account due to the User’s failure to maintain security of login credentials, unless liability is required under applicable law, for example if the Supplier has acted negligently or intentionally.
Technical requirements: Information on technical requirements, compatibility, and interoperability of the App is provided on the Website, available at https://domira-app.com/technical-requirements.
Updates and modifications: The Supplier may, at its discretion, provide updates, modifications, or improvements to the App. Such updates may be necessary for security, functionality, or legal compliance. Continued use of the App after such updates constitutes acceptance of them. The Supplier is under no obligation to maintain or continue to provide the App, and may at any time change, suspend, or discontinue the App, in whole or in part.
Participation in activities: Certain activities offered through the App, such as hypnotherapy sessions, may involve relaxation techniques that require a safe environment. The Supplier recommends that the User lie down or sit comfortably, avoid driving, operating machinery, or engaging in any activity that requires full attention, and follow all specific instructions provided within the App. The User must not listen to any recordings while driving, operating machinery, or performing activities that demand full concentration. The User acknowledges that failure to follow these recommendations is at their own risk, and the Supplier shall not be liable for any injury, accident, or damage resulting from such failure, except where liability is required under applicable law.

4. Termination and Suspension

Subscription cancellation: The User may cancel their subscription at any time via the App Store. Upon cancellation, the App will remain installed on the User’s device and certain limited content may still be accessible. However, features requiring a paid subscription will no longer be available.
App uninstallation: The User may uninstall the App from their device at any time. Uninstalling the App does not automatically cancel an active subscription, and the User remains responsible for any ongoing charges until the subscription is canceled in accordance with Section 5.1.
– If the User has chosen the default storage setting, their data will be backed up and can be restored if the App is reinstalled.
– If the User has chosen “save on device,” all data will be permanently deleted upon uninstallation and cannot be recovered.
Account deletion: If the User selects the “Delete my account” option within the App, all personal data will be permanently deleted from the database, and no backup will be stored. The App itself will remain installed on the User’s device, and any active subscription will continue until canceled by the User in accordance with Section 5.1. Account deletion represents the User’s right to be forgotten.
Supplier’s right to suspend or terminate: The Supplier reserves the right, at its sole discretion, to suspend or permanently terminate the User’s account and access to the App if:
– the User breaches these Terms or any applicable laws;
– the User misuses the App, for example by attempting to interfere with its functionality, copy its content, or use it for unlawful purposes;
– the Supplier reasonably believes that continued access by the User may harm the App, the Supplier, other Users, or third parties, or
– the User has been inactive for a continuous period of 24 months without holding an active subscription.
No refund obligation: If the Supplier suspends or terminates a User’s account and/or access to the App for any of the reasons set out in Section 5.4, the Supplier is under no obligation to refund any fees already paid, unless otherwise required by applicable law.
Supplier’s right to discontinue: The Supplier may, at its discretion, discontinue the App in whole or in part, temporarily or permanently. In such case, Users with active subscriptions will be offered remedies in accordance with applicable consumer protection laws (for example, for Users on a prepaid plan, the Supplier will provide a pro-rata refund for the unused portion of the subscription period). The Supplier’s liability is limited to providing such statutory remedies and no additional compensation will be provided.

5. User Notes and Storage

Default backup and encryption: Unless the User actively selects otherwise, all notes and data created within the App are encrypted and securely stored with a backup linked to the User’s account. This ensures that, if the App is uninstalled and later reinstalled, the notes can be restored. The encryption means that only the User can access the content of their notes.
Local storage option: The User may choose to save notes only locally on their device by activating the “Optional security setting.” In this case, notes are not backed up to any database or account. If the App is uninstalled, reinstalled, or if the User’s device is reset, all notes will be permanently lost and cannot be recovered.
User responsibility: The User is solely responsible for the choice of storage setting. The Supplier shall not be liable for any loss of data resulting from the User’s decision to use local storage or from the User’s own actions (such as uninstallation of the App, device reset, or deletion of notes).

6. Intellectual Property

Ownership: All intellectual property rights in and to the App, including but not limited to its software, code, design, graphics, text, audio, video, features, and other content, are the exclusive property of the Supplier or its licensors. These rights are protected by copyright, trademark, and other intellectual property laws and treaties worldwide. The User acquires no ownership rights to the App.
Reservation of rights: The Supplier reserves all rights not expressly granted to the User under these Terms. Any unauthorized use of the App or its content may result in suspension or termination of the User’s account, and may also constitute a violation of applicable law.

7. Data Protection & Privacy

Compliance: The Supplier processes personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other applicable data protection laws.
Privacy Policy: Detailed information on collection, use, storage, protection of data, and User rights is set out in the Supplier’s Privacy Policy, available at: https://domira-app.com/privacy-policy .

8. Disclaimers

As is: The App is provided on an “as is” and “as available” basis. The Supplier makes no warranties, express or implied, regarding the App, including but not limited to implied warranties of merchantability, fitness for a particular purpose.
No guarantee of results: The App is intended as a tool for self-reflection and personal development. Individual experiences and results may vary. The Supplier does not guarantee that the App will lead to specific outcomes such as improved mental health, changed habits, or personal transformation.
Service interruptions: The Supplier does not warrant that the App will always be uninterrupted, timely, secure, or free from errors. Temporary interruptions, updates, or maintenance may occur, and access to the App may be suspended or discontinued at any time.
No professional advice: The App provides tools for self-reflection and personal development. It does not provide medical, psychological, or therapeutic advice and must not be used as a substitute for consultation with qualified professionals. Users experiencing mental illness, trauma, or other health conditions should always seek guidance from a licensed professional before relying on the App.
Third-party services: The App may rely on services, content, or technology provided by third parties (such as app stores, hosting providers, or payment processors). The Supplier has no control over such third-party services and disclaims any responsibility for their availability, accuracy, reliability, or security.
User content and activities: The Supplier is not responsible for any content created or stored by Users within the App. The User is solely responsible for their own content and for maintaining their own copies or backups where necessary. The User acknowledges and agrees that they are solely responsible for their use of the App, including but not limited to any exercises or methods performed within the App.
Warnings and recommendations: The App may provide warnings or recommendations intended to support safe use (for example, advising Users to refrain from certain methods if experiencing mental illness or trauma). Users are expected to follow these warnings and recommendations. However, it is the User’s sole responsibility to decide whether to follow them, and the Supplier assumes no liability for any consequences resulting from the User’s choices or actions.
Mandatory rights preserved: Nothing in these Terms excludes, restricts, or modifies any statutory warranties, mandatory consumer rights, or legal protections that cannot be excluded under applicable law. This includes, for example, non-excludable rights provided by consumer protection legislation in the User’s country of residence.

9. Limitation of Liability

Force majeure: The Supplier shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to natural disasters, war, terrorism, labor disputes, governmental actions, pandemics, power failures, internet or telecommunication disruptions, or failures of third-party service providers or acts of third parties.
Indirect damages: To the maximum extent permitted by applicable law, the Supplier shall not be liable for any indirect, incidental, consequential, punitive, or exemplary damages.
Liability cap: To the maximum extent permitted by law, the Supplier’s total aggregate liability for any claims arising out of or in connection with the App shall not exceed the total amount paid by the User to the Supplier for use of the App during the twelve (12) months immediately preceding the claim. If the User is accessing the App under a free plan or trial period, the Supplier’s liability shall be limited to a maximum of EUR 50.
Mandatory rights preserved: Nothing in these Terms excludes, restricts, or modifies any statutory warranties, mandatory consumer rights, or legal protections that cannot be excluded under applicable law. This includes, for example, non-excludable rights provided by consumer protection legislation in the User’s country of residence.

10. Changes to the terms

Right to change: The Supplier may amend or update these Terms when necessary, for example due to changes in law, new features, technical adjustments, or business needs.
Notice of changes: Users will be informed of material changes to these Terms in advance, at least thirty (30) days before the change takes effect. Notice will be provided through the App, by email, or other reasonable means. Minor changes that do not materially affect Users may be implemented without prior notice.
User right to cancel and refund: If the User does not agree to the updated Terms, the User has the right to cancel their subscription before the effective date of the changes.
– For Users on a monthly plan, cancellation will take effect at the end of the current billing cycle. No refund will be made for minor changes, unless required by applicable mandatory law
– For Users on a prepaid plan (for example a yearly subscription):
– In case of minor changes, the User may cancel, but no refund will be made, unless required by applicable mandatory law.
– In case of changes that materially and adversely affect the User, the Supplier will provide a pro-rata refund for the unused portion of the subscription period, if and to the extent required by applicable mandatory consumer protection law.
Acceptance of changes: Continued use of the App after the effective date of the changes constitutes acceptance of the updated Terms.

11. OTHER PROVISIONS

Severability: If any provision of these Terms is found to be invalid, unlawful, or unenforceable, such provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in full force and effect.
Entire agreement: These Terms, together with any additional terms expressly referred to herein, constitute the entire agreement between the User and the Supplier regarding the use of the App, and supersede any prior agreements, understandings, or representations, whether written or oral.
Survival: Provisions of these Terms that by their nature are intended to survive termination, including but not limited to intellectual property, disclaimers, limitation of liability, governing law, and dispute resolution, shall continue to apply even after the Agreement has ended.
Notices: The Supplier may provide notices to the User by publishing them in the App, sending them by email, or by other reasonable means. The User is responsible for keeping their contact information up to date and for reviewing and taking note of such notices and communications. Notices are deemed received when sent by the Supplier.
Assignment: The Supplier may, without the User’s consent, assign or transfer these Terms and its rights and obligations hereunder, in whole or in part, to (i) any company within the same group of companies, (ii) a third party in connection with a transfer of business or operations, or (iii) another third party that can reasonably be expected to fulfil the Supplier’s obligations under these Terms in a satisfactory manner. The Supplier may also assign the right to receive payment under these Terms. The User may not assign or transfer their account, rights, or obligations under these Terms to any third party without the prior written consent of the Supplier.
Waiver: Failure by the Supplier to enforce any provision of these Terms or to exercise any right shall not constitute a waiver of such provision or right. Any waiver must be given in writing to be valid.
Language versions: If these Terms are provided in multiple languages, the English version shall prevail in case of any discrepancies or interpretation issues.

12. Governing Law and Dispute Resolution

Applicable law: These Terms are governed by and shall be interpreted in accordance with the laws of Sweden, without regard to conflict of law principles.
Consumer protection: If the User is a consumer residing in another country, mandatory consumer protection rules of that country shall apply in addition to Swedish law, to the extent required by applicable law.
Disputes: Any dispute, controversy, or claim arising out of or in connection with these Terms or the use of the App shall be settled by the competent courts of Sweden. Consumers residing in the European Union may also bring proceedings in their home country if local mandatory consumer protections so permit.
Alternative dispute resolution: Consumers seeking out-of-court dispute resolution may contact nationally recognized Alternative Dispute Resolution (ADR) bodies in their jurisdiction. A list of certified ADR entities and further information is available via the European Commission’s Consumer Redress resources: https://consumer-redress.ec.europa.eu/. Consumers may also submit complaints to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), www.arn.se.
Mandatory rights: Nothing in these Terms shall limit the User’s statutory rights under applicable mandatory consumer protection law.

Supplier’s contact details

E-mail: info@domira.se
Postal address: Sigfridsvägen 15, 126 50 Hägersten
Telephone number: +46703989551